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Are you looking to make an impact in the energy sector? Become part of Alpiq - your energy matters!
Praha - 80-100% | Permanent
We are seeking a highly skilled and motivated Service Manager to manage and enhance our service operations.
Your main responsibilities
:
- Overall end-to-end support for the run of specific services within the IT infrastructure team ensuring timely and effective service delivery.
- Work closely with internal and external teams to identify and resolve service issues and improve service processes.
- Develop and monitor service metrics, KPIs, and reporting systems.
- Analyze service performance data to identify areas for improvement and implement strategies to enhance service delivery.
- Ensure compliance with company policies, procedures
- Participate in the development and execution of strategic service initiatives.
Your qualification:
- Experience in a Service Management role including provider management
- Proactively promote and engage in good collaboration with business and IT
- Knowledge and experience with infrastructure that is on multi-cloud environments
- Good communication skills working in an International environment.
- Personality: analytical, solution and team-oriented, forward-looking and organized
- Preferred: Certified in ITIL or expert-level education
- Preferred: University Degree in Computer Science or equivalent
- Languages: Good English Skills
Your benefits
Competitive salary package
Market-oriented salary
Training and development
Diverse opportunities for career growth
Flexible work models
Various flexible work models
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Inclusion is at the heart of Alpiq
At Alpiq, we are committed to creating an inclusive work environment, where everyone can bring their ‘whole selves’ to work and feel valued, respected, and heard. This principle is central to our company’s purpose, values, and leadership approach. We strongly believe that organizations thrive through the inclusion of diversity. Everyone’s energy matters regardless of characteristics, such as age, gender, nationality, language, sexual orientation and identity, religion, social or ethnic background or any other personal traits.
Data protection
At Alpiq, data privacy is an important topic. Please therefore take note of the corresponding Privacy Notice that appears in the online application form and explains in detail the purpose for which we process your personal data. It is of great concern to us to inform you as transparently as possible and process your data only in a fair manner.