System Engineer

Your profile

• Bachelor's degree in Computer Science, Computer Engineering, IT
• At least five years of experience working with information technology, more particularly the management of digital work tools in a business environment
• Strong understanding of IT Workplace processes, applications and technology in at least the following areas: Entra ID, Active Directory, MECM (SCCM), Autopilot, Intune, Unified Endpoint Management, Endpoint Security (MS Defender), Virtual Desktop Infrastructure, Microsoft Office 365
• Strong Azure administration experience
• Understanding of Cloud Computing
• Proficiency in Azure Virtual Machines
• Familiarity with Azure Storage Solutions
• Understanding of Azure Networking
• Expertise in Azure Security
• Knowledge of Azure Monitoring and Logging
• Proficiency in Azure Automation
• Understanding of Azure Active Directory
• Familiarity with PowerShell
• Technical expertise in environment migrations like:
• Windows 10 to Windows 11
• MECM to Intune
• Group Policy to Intune Configuration profiles
• Good knowledge of ITIL framework
• Business systems analysis and support experience
• Presentation skills with a high degree of comfort with both large and small audiences
• Self-driven and strong team player
• Ability to work in a team environment, as well as independently, communicate clearly and deliver viable solutions
• Strong knowledge of project management
• Strong organizational skills and the ability to multitask
• Ability to respect deadlines in a dynamic environment
• Pragmatic, flexible, curious, and motivated to learn new topics
• Service customer oriented
• Excellent communicator with assertive and open mindset, able to take different perspectives
• Fluency in English, competency in French and German is advantageous

Your main responsibilities

• Lead autonomously projects in the Digital Workplace and Azure Virtual Desktop area
• Be able to establish conceptual documents and able to conduct and steer workshops
• Helps develop and maintain governance and standards for using productivity tools
• Understand the business needs and assist in collecting and identifying functional requirements
• Develop high level solution and low-level solution designs for new digital workplace services in compliance with given processes and methods on Business Relationship Mgmt request
• Design end-to-end solutions that improve collaboration, productivity, and knowledge sharing
• Keeps abreast of new features from productivity technology vendors and conveys the impact of these updates to the team
• Transition and transform existing technologies in a global delivery model including setting up the knowledge transfer, coaching and possible training
• Validate new solutions (e.g. run PoCs) and create business cases to get the management approvals
• Documentation required for transition to operation (e.g. service description, service specification, operational manuals)
• Continuously improving the services to create added value for Alpiq Interface and coordination between Business, IT Engineering, IT Support, and IT Security
• Encourages widespread adoption of proven collaboration tools
• Use problem-solving skills to understand client pain points and troubleshoot as challenges arise
• On-going assistance and on-site trainings, finding appropriate solutions and addressing any knowledge and training gaps that may exist
• Provides in-person and remote training to staff on how to leverage productivity tools in their work
• Develop basic training materials (tip sheets, quick screen recordings, etc.) to help staff learn new features